We’re Expanding!
Would you like to bring your talent and passion to a company at the forefront of Fire & Life safety?
Join a team of highly skilled colleagues and develop your knowledge through industry leading training and development?
Do you share our core values of Care, Trust, and Professionalism?
If so, we would love to hear from you!
Our Mission
“To lead the way in the provision of outstanding customer service, technical expertise, user education and empowerment in Fire & Life safety”
The Role
Based at our Support Office in New Ross, Co. Wexford, the successful candidate will provide direct support and work in close collaboration with our Service Manager to oversee the day-to-day operations of our Service Department. A Full Time, Permanent position, primary responsibilities will include:
- building and developing positive working relationships with engineers, managers, colleagues, and clients at all levels.
- Handling incoming calls and emails to the Service Department in a timely, professional manner.
- Setting up new customers and maintaining customer records on CRM system.
- Assisting with the scheduling of routine Service & Maintenance visits, Call Outs etc
- Liaising with clients/insurers to ensure site specific documentation, certification, permits etc are in place for routine visits.
- Processing/Closing out on service-related documentation and updating site folders.
- Issuing of Service & Maintenance contracts and quotations as required.
- Other Ad – hoc support duties as required.
The Person
- Minimum of 3 Years experience in a busy client-facing role essential, ideally in a service desk or scheduling function.
- Proficiency in MS Office including Excel, Word, Outlook.
- Fluent English with the ability to communicate at all levels.
- Ability to work independently as well as part of a team.
- Excellent attention to detail and a problem solving approach.
- Technical aptitude a distinct advantage.
- Knowledge of Sage 50 desirable but not essential.
Compensation & Benefits
In return you will enjoy:
- Competitive salary
- Flexible benefits package with option of Pension OR Bonus
- Employee Assistance Programme, Health Insurance and Life Assurance
- Up to 24 Days Annual Leave
- Enhanced Sick Pay
- Social Events
- Personal & Professional development opportunities
To apply, please submit CV & cover letter to Margaret@guardianfire.ie
Closing date for applications is 5.00 pm, Friday, 24th November 2023.
Guardian Fire & Safety is an equal opportunity employer.
Find out more at guardianfire.ie
Informal enquiries welcome.
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